Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@xinzuo.com.au. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or not as described. Returns must be sent to the following address:

Xinzuo
59 Nashos Place
Wacol QLD 4076

Once your return is received and inspected, we’ll let you know if the refund is approved. Approved refunds will be processed back to your original payment method. Please allow up to 10 business days for your bank or payment provider to finalise the refund.

Damaged or faulty items
If your item arrives damaged, faulty, or incorrect, contact us immediately at support@xinzuo.com.au. We’ll assess the issue and arrange repair, replacement, or refund in accordance with Australian Consumer Law.

Exceptions
We do not accept returns for sale items or gift cards. Items that have been used, altered, or are missing original packaging may not be accepted.