Terms & Conditions

1. General

This website is operated by Xinzuo. Throughout the site, the terms “we”, “us”, and “our” refer to Xinzuo. By accessing or purchasing from this website, you agree to these Terms of Service.

2. Products

We make every effort to display our products accurately, but variations in colour, finish, or materials may occur. Product descriptions and pricing may change at any time without notice.

3. Orders and Payment

All orders are subject to availability and confirmation of the order price. We reserve the right to cancel any order. Payments must be made in full at checkout using the payment options provided.

4. Shipping

We process orders promptly and ship across Australia. Delivery times may vary depending on your location. We are not responsible for delays caused by couriers or external factors.

5. Returns

We offer a 30-day return policy. Customers are responsible for return shipping unless the item is faulty or not as described. See our Return Policy for details.

6. Liability

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. To the extent permitted by law, we exclude all other warranties or liabilities.

7. Safety and Use

Our knives and accessories are sharp and must be handled responsibly. By purchasing, you acknowledge that you will use them safely and keep them out of reach of children.