Orders placed before 12 PM (AEST) on a business day are packed and shipped from our Australian warehouse the same day.
Regular Post is free over $100 (2 to 5 business days), otherwise $14.95 (2 to 5 business days). Express Post takes 1 to 2 business days and is calculated at checkout.
How do I track my order?
As soon as your order leaves our warehouse, we email a shipping confirmation with your Australia Post tracking number.
What is your returns policy?
You have 30 days after receiving your item to request a return. Items must be unused, in the condition you received them and in their original packaging, with proof of purchase.
Email support@xinzuo.com.au to start a return. Return shipping is paid by the customer unless the item is faulty or not as described. Sale items and gift cards are not eligible for change-of-mind returns.
What does the warranty cover?
Every Xinzuo knife carries a Lifetime Warranty for the original purchaser, covering defects in materials and workmanship under normal household use.
It doesn't cover misuse or normal wear, such as chips from bones or frozen food, dishwasher damage or rust from improper care. Your rights under Australian Consumer Law are not affected.
How do I make a warranty claim?
Email support@xinzuo.com.au with your order number or proof of purchase, clear photos of the defect and a short description of what happened.
We assess warranty claims within 3 business days. Please contact us before sending anything back.
Do you ship internationally?
Not yet. We ship within Australia only, with Australia Post, including PO Boxes and Parcel Lockers.
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